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Caremates

๐Ÿคทโ€โ™€๏ธ What's a caremate?

A caremate is a humble human touch point for new members to navigate our space feeling supported and welcome, knowing that they can reach out to a peer if they need to.

๐Ÿ’ช Stuff you can particularly help us with

Based on observations and many 1:1 calls with new members, the main point you can help us with as a caremate is confidence! New members often feel intimidated joining our community.

โ“ FAQs

What's the journey of a new member?

They sign up on the website and are asked to pass an entry test. A few hours after they've passed the test, they receive an email inviting them to activate their membership. Once their membership activated, they receive an invitation to join the app.

How many new members do a caremate have to take on?

As many as they wish, based on their capacity. If a new member has no caremate after 24 hours, Imane will jump in.

What to do if the new member doesn't reply?

Don't worry about this and let it go. We're sorry that this happens as it's not a nice feeling and we want you to feel good about your experience as a caremate.

What to do if the new member makes me feel uncomfortable?

Please let us know. We will thank you for helping us keep our space safe.

The new member has interests I don't feel legit to speak about.

As a caremate, your mission is to make the new member feels welcome and knows that they have someone to go to for everything related to their experience as a member. They don't expect you to be an expert on their interest, it's actually great if you're not as there are higher chances that they relate to you. Also, you can always encourage them to ask their questions on the feed or on a live conversation.

If weโ€™ve introduced someone to the community, should we be their caremate?

Why not! We recommend to ask the new member what's their preference.

This is a living document last updated on December 1, 2021, subject to refinement and expansion in the future. Direct message us if you would like to help us improve it.